Please reach us at momobangsaen@gmail.com if you cannot find an answer to your question.
A tracking reference number is provided, allowing the customer to monitor their order's progress at any time.
The estimated transit time may fluctuate due to public holidays, but typically not by more than one day. Should a longer delay be anticipated, customers will be notified in advance to consider rescheduling their order. Regardless of the situation, the integrity of the cold chain is assured.
The count of days begins on the day the carrier picks up the item, which is the day after you place your order.
Deliveries are scheduled during business hours, although the exact timing may differ from one location to another. Regardless, the carrier will reach out to the customer before delivery. Customers can obtain details about their delivery by reaching out to the local Inter Express office.
During a visual and texture inspection, check for any indications of thawing, such as condensation or the presence of melting ice crystals. Ensure that the product is consistently frozen throughout and does not exhibit softness in any areas.
If you receive damaged goods, like improperly frozen items or compromised packaging, it's important to act promptly. Ask the delivery person to fill out a damage report, document the damage with photos or videos, file a claim with all the required information, and keep in touch with the courier or logistics provider for claim updates. Remember to report the problem to us immediately so we can address it with the carrier (since the product's integrity is insured), and we'll work to find the best solution for you.